Dear Sirs, After amazingly swift and smooth exchange contract, we feel that we should write to ask you to convey our sincerest thanks to James and Natalie for their extraordinary professional services provided to us all the way through from valuation to exchange contract. They are not just working extremely hard, efficient, honest and punctual, but also Natalie always tries her utmost to make it fair, easier and happier to both sellers and buyers. And her most impressive follow-up work with all parties involved including the solicitors and surveyors has a great contribution to the swift, successful and happy execution of the instructions from both sellers and buyers. Their 5-Star(+) professionalism has left us with no hesitation whatsoever to recommend to our neighbours and friends to enjoy their services. May we wish Richard James Estate Agents a continued success. Yours faithfully, Henry and Queenie Yim