Dear Richard I would like to start this letter with a basic thank you for all you have done to enable me to exchange in 2.5 weeks on the above property (which is pretty remarkable). You went beyond all expectation of the traditional Estate Agent even visiting the Council yourself to pick up documents which were holding up the exchange, needless to say giving us first option on a house before it went on the market. When i first visited your offices you told me you had a different way of working to the other agents. After that first visit i didn't hear from you for 2 weeks. I called and explained that i was receiving details from all the other local agents but you. You explained that when the right property comes i will let you know. True to your word, you showed me one property and 2.5 weeks i have exchanged. If i ever need to buy or sell another house even out of the Mill Hill area you will be my contact. All the agents seem asleep compared with you. A very big thank you Lisa and Elliott Graff